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3.3 based on 3 reviews
The spacious lobby and dining area are fabulous. Very elegant. Staff were friendly and helpful. There were nice touches like pitchers of drinking water flavoured slightly with sliced fruit that were very refreshing in the hot weather. The room was clean and comfortable, all of the appliances, air conditioning and plumbing worked as it should. Housekeeping was very good. The bathroom was a bit dated looking but functional. At $35 the breakfast buffet was far too expensive. There was a small cafe in the lobby as a cheaper alternative but this closed at 10am and I missed trying it. The pool is outdoors and quite small.
Hotel service was fine. Housekeeping did a good job daily of getting my room in shape. The common areas of the hotel we're nice and modern. Unfortunately the room itself was somewhat below average. The bathtub was in need of replacement, it was patched with mismatched filler. The carpet was worn and stained in a few spots. The grout in the bathroom was super mildewy in a few places too. I'd stay here again if I needed to but I'll be trying another hotel for my next visit.
We've stayed at a lot of hotels in Sydney, this was the first time at the Novotel. It feels as though it is past its prime and in need of a refurbishment. We stayed in a harbour view room which had a double bed despite there being plenty of space for a king. There was a long wait for the lifts between 9am and 11am so we took the stairs. The hot water in the shower took a long time to heat up, and even once it was warm it never became hot. Great view looking back into the city and the service was excellent.
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