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3.3 based on 4 reviews
First room we were given was still dirty from the previous guests and very small. This is after being told it was an upgrade. I would have hated to think what it was upgraded from. The front counter staff were not as friendly as our previous stays. Barman and Car park attendant were fantastic. Both gave great customer service. A little disappointed as we only picked the hotel because our previous stays had been very nice. I would have to think hard before booking again with so much competition in the area.
I really like the affordable, comfortable rooms. For the price it is, it is absolutely worth it. The floors in the rooms are a little bit old and so is the bathroom. The large shower head is fantastic though! The Victoria hotel is in the CBD which is especially convenient. Just around the corner are restaurants such as Starbucks, Sushi, And many more. Stores such as Hype, and Bourke Street Mall just a few meters ahead. Customer service inside the hotel is mostly great, very helpful staffs. Although the lady with short dark brown hair in ponytail was rather rude. I do overall like the hotel and will intend to stay again.
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