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4.3 based on 4 reviews
Quay West is well situated in the heart of Southbank, easy to access off City Road and well maintained. The service was always fantastic and the cost competitive with other hotels in the area. Valet parking was a little pricey at $45 per night but once again, competitive with the area and probably cheaper than local parking bays.
If anyone is looking for great deals on hotels go to HotelRaven. com Booked a room on there and they had the best rates around... Had a work function here. The salmon was outstanding! The drink menu is OK nothing out of the ordinary. Service was really nice and always keeping an eye. Place is beautiful worth going just for a casual dinner or lunch.
This is a really nice hotel with a great view. I visited check in twice, once when I knew it was too early but just wanted to drop in en route and pay, and once to actually get my key. Service the first time was not very friendly, though the second time they were great (different people at check in). I found it odd that a 5 star hotel would not have a bar or even cafe or lobby one can wait an hour or so if your room isn't ready: that's just standard practice to have a lobby lounge. However, not a huge issue as location is awesome and you can easily find a nearby cafe. There were many great elements, the room itself was lovely, huge, no extra charge for room service, pool also great. Nice location. However there were some things that 5 star hotels should have (and usually do, based on vast travels). There was no complimentary bottle of water on the bedside, there were limited toiletries (no conditioner, no body wash: just shampoo, bar of soap and lotion). The toiletries were lovely though, I should add, as was the bath and shower. There were a few other problems; no slippers, room service knocking even though I had the "do not disturb" (or similar) notice up. The bathrobe was not pool friendly, I only mention this because there was no changing room or place to store valuables at the pool or gym, which means that getting changed in your room and padding down in a more suitable terry cloth robe and slippers is the most feasible option. The spa was lovely but too deep: I am average height (5'6) but when the bubbles were on I could only last a few minutes as the bubbles were well up to my ears - far too high (looks great, but not practical). Finally the steam room was not turned on: when I did go on my last morning I waited at least 15 minutes and nothing seemed to be happening. This is not acceptable - if you are paying $300 or more all these little things should be rectified. I hope this does not sound too harsh or pedantic, I would still recommend this hotel but I would advise double checking other options as I would class it more as a very nice hotel, just not a 5 star.
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